Description

As a Senior Project Manager at Diorama, you will organize time for yourself, people in the team, external collaborators, and clients with the aim of ensuring the smoothest operation and timely completion of projects with an emphasis on the quality of outputs and overall satisfaction of all involved. You already have enough experience to smile at how simple it sounds, but you know what can go wrong.

We are looking for ready-made people who know how processes work, and what approach designers, marketing specialists, developers, but also people on the other side of the table require. We founded Diorama with the aim of doing exceptional work, and constantly improving the quality of processes and culture. If our vision and projects resonate with you, we'd love to hear from you.

Requirements

4+ years of experience in project management or account management in a design studio or advertising agency.
Familiarity with processes and management of projects focused on strategy, brand development, brand campaigns, website and app design and development, as well as photo and video production.
Excellent organisational and time-management skills.
Ability to lead people, projects, and processes.
Strong written and verbal communication skills.
Ability to listen, present, and speak clearly.
A keen creative eye and ability to check texts and designs for accuracy and consistency.
Reliability, responsibility, and an adaptive mindset towards ever-changing projects and trends.
Must bring passion, positivity, energy, and enthusiasm to our team.
We value previous work experience with marketing platforms, email marketing platforms, CRM, and content management systems.
Work requires communication in Slovak and English.
We are based in Bratislava, and remote work is possible. However, physical presence in the office is required during the first months on the job.

Responsibilities

Project Management

Essentials such as development of project timelines, briefs, reports, status documents, scopes of work, and account administration.
Manage all project stages from initiation to completion, keeping projects on time, within budget, and up to high standards.
Lead project teams, ensuring clear communication and collaboration between designers, strategists, developers, and other specialists involved in projects within the team as well as on the side of third-party contributors, keeping everyone on the same page and working efficiently.
Allocate project resources effectively, ensuring a smooth workflow and maximum productivity by matching tasks with team members' skills, their availability, and project requirements.
Organize and facilitate meetings and workshops with clients and within the team.
Monitor project progress closely, identifying potential risks or delays and implementing necessary actions to keep projects running smoothly.
Gather and analyze client feedback to improve projects and client satisfaction over time.

Production and Execution

Collaborate closely with internal team and contribute in writing and finalizing presentations and reports, ensuring they are well-crafted, compelling, and convey the intended message clearly. This involves synthesizing complex information into accessible formats for various audiences, from clients to internal stakeholders.
Actively participating in reporting of brand campaigns and communication, utilize digital marketing tools such as Google Analytics, HubSpot, MailChimp, Bloomreach, aiding in the evaluation and optimization of marketing strategies.
Handle content management duties, including periodic updates and edits on client websites.

Business Development

Work with strategic partners and third-party suppliers to negotiate their fees and services for each new project/relationship.
Write, manage, and negotiate project proposals and contracts.
Assist Jakub and Peter in identifying and researching promotional, speaking, and new business opportunities that align with Diorama's vision and positioning.
Reach out to potential prospects and connectors to nurture new relationships and schedule face-to-face meetings with Jakub or Peter to introduce the firm.
Help the company write and update social media and website with current projects and news.
Stay ahead of industry trends to inform strategic decisions and propose forward-thinking solutions to clients.
This role is not focused on sales or prospecting new clients.

Operational

Improve internal processes to boost efficiency, creativity, and employee satisfaction.
Take an active role in the wider operational functions of our company, including HR, financial management, and strategic business planning.

How does your day look like?

Your day at work starts with a stand-up meeting at 9 AM, during which we review the daily agenda of copywriters and designers and evaluate if all tasks can be completed on time.

After sorting your agenda for the day, you start working on your daily tasks, which include:

Communicating with clients, actively listening with empathy to understand their needs, consulting, and managing their expectations. Informing them about project updates and coordinating with the team regarding client requests.
Use emails, phone calls, or meetings to maintain a smooth project execution.
Collaborate with the design team, project managers, and other stakeholders within the studio.
Oversee multiple projects simultaneously. Monitor project timelines, budgets, and deliverables to keep everything on track. Coordinate with the design team to ensure they have the necessary resources and support.
Plan tasks and brief work to your colleagues.
Attend project kick-off meetings, provide input on design briefs, and ensure clear communication of all project requirements.
Communicate and coordinate with suppliers.
Prepare proposals and pitch presentations for clients.
Organize, facilitate, and actively participate in team meetings, meetings with clients, workshops, and brainstorming sessions.
You'll be responsible for presenting project proposals, providing progress updates, and addressing any concerns the clients may have. Building and maintaining client relationships is a key part of your role.
Write down important things and distribute meeting minutes after meetings. It is your responsibility to prepare an agenda for the meeting, write down the minutes, and share them with stakeholders immediately after the meeting ends.
Proofread, correct, and edit materials to ensure that everything that comes from our company adheres to our standards and fulfills the arrangements with a client.
Create cost and budget estimates for projects.
Handle administrative tasks such as managing contracts, sending quotes and invoices, tracking expenses, and updating client records.
Identify opportunities to expand existing accounts and generate new business.
Stay updated on design trends, industry news, and emerging technologies to provide valuable insights and recommendations to clients. Attend workshops, webinars, or training sessions to enhance your knowledge and skills.
Time spent at work is tracked in the internal task management system, paired with specific tasks and projects to evaluate project delivery.
Incorporating critical thinking, reading rooms, understanding the context, and setting boundaries into your daily routine is important. These skills can be acquired and are part of our company culture.
We will launch together as a team every other Tuesday, whether offsite or in the office. (Peter will cook occasionally.)
There are occasional 1-on-1 meetings and internal designer meetups planned for the afternoon.
The workday typically ends between 5 to 6 p.m.

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Senior Account/Project Manager

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